Holiday Cancellation, Refund, & "Forgotten Order" Policies

By placing a holiday pie or pastry pre-order, you consent to our Holiday cancellation, refund, & "forgotten order" policies. Please read through and make sure you understand these procedures before placing an order. Thank you!

Cancellation Policy:

Things happen! If you need to cancel your holiday pre-order, we ask for a minimum of 1 week advance notice. If you cancel with 1 week notice or more, we will issue you a full refund for your order.

If you need to cancel with less than 1 week's notice - please reach out to us and we will try to sell your order to someone else. Often at the holidays, we are able to do this if you let us know. If we are able to resell your order, we will issue you a full refund. 

Same-day cancellations: Please contact us EARLY in the day if you need to cancel a holiday order on the same day. If we know early in the day that you are trying to cancel, we will attempt to sell your order to another customer. If we are able to sell your order to someone else (usually possible if we know early in the morning), then we will issue you a full refund for your order. If we cannot sell your order to someone else for whatever reason, then we are not able to issue a refund with less than 1-week cancellation notice.

In these situations, unsold/cancelled orders are donated to a local food bank or Hepzibah, or discarded.

 

"Forgotten Order" Policy:

At nearly every holiday, we unfortunately have customers who forget to pick up their orders. We will *always* try to contact you if your order is still at the shop when we get close to closing time. Usually we will do this by calling you, but if you do not leave a phone number when placing your order - we may contact you via email. 

If we are unable to reach you before we close, your order will be either donated to a local food bank or Hepzibah, OR we will discard it. We do not freeze, save, or otherwise store pies or pastries beyond the order date - all of our items are baked fresh daily, and we do not use any preservatives in our recipes. Especially at the holidays - space is at a premium at the bakery...we always do our best to get you your order, but if you forget to pick it up then unfortunately it will either be donated or disposed of. 

We are NOT able to issue refunds for forgotten orders. 

Please understand that our team works round-the-clock, very long hours at the holiday times. We are not able to stay late past closing time to meet you, or come back to the shop later, or deliver your order if you forget to pick it up. We also want to get home to our families to celebrate the holidays! Thank you for understanding 💖

 

Refund Policy:

We will issue a full refund for orders cancelled with a minimum of 1-week advance notice. Orders cancelled with less than 1 week notice are subject to our cancellation policy (see above). If we are able to sell your order to a different customer, we will always issue you a full refund. 

 

Thank you for your understanding & cooperation with these policies! Happy Holidays!