By placing a pie or pastry pre-order, you consent to our cancellation, refund, & "forgotten order" policies. Please read through and make sure you understand these procedures before placing an order. Thank you!
Things happen! If you need to cancel your pre-order, we ask for a minimum of 1 week advance notice. Holidays and special events require 2 weeks notice for cancellations. If you cancel within the appropriate timeframe, we will issue you a full refund for your order 🎉
Same-day and last-minute cancellations: We are not able to issue refunds for orders cancelled on the same day or with less than 1 week's notice (2 weeks for holidays). By that point, we have already ordered the ingredients and have begun to prepare your order, and are not able to issue a refund.
"Forgotten Order" Policy - "Oh No, I Forgot To Pick Up My Pie!":
This "forgotten order" policy applies to same-day orders as well as pre-orders.
Unfortunately, we do have situations where customers forget to pick up their orders. We will *always* try to contact you if your order is still at the shop when we get close to closing time.
If we are unable to reach you before we close, your order will be either donated OR we will discard it. We do not freeze, save, or otherwise store pies or pastries - all of our items are baked fresh daily, and we do not use any preservatives in our recipes.
Especially at the holidays, space is at a premium at the bakery. During busy holiday times, orders will either be donated or disposed of at the end of the day. We simply do not have the space to store orders beyond their designated pickup date.
We are NOT able to issue refunds for forgotten orders.
The "spirit" of our forgotten order policy: You wouldn't order a pizza and then demand a refund a week later if you forgot to pick up your pizza. You wouldn't order takeout from a restaurant and ask for a refund if you forgot to go pick up your takeout order. Once you place an order with us and we make your items or set them aside for you, they reserved for YOU! We aren't going to sell them to anyone else - so if we end up having to throw your pie/pastries/items away at the end of the day due to a forgotten order, then that is a loss for us...thus, we cannot issue a refund. Thanks for your understanding 💛
Special note about the holidays: Please understand that our team works round-the-clock, very long hours at the holiday times. We are not able to stay late past closing time to meet you, or come back to the shop later, or deliver your order if you forget to pick it up. We also want to get home to our families to celebrate the holidays! Thank you for understanding 💖
We will issue a full refund for orders cancelled with a minimum of 1-week advance notice (2 weeks for major holidays). We are not able to issue refunds for orders cancelled outside these timeframes.
Thank you for your understanding & cooperation with these policies!